PRIVACY POLICY

All information submitted on this site is strictly confidential and will only be used to provide you with the products and services requested.

TERMS & CONDITIONS

OUR GOAL

Eagle Graphics would like to become your first choice when ordering school & sports apparel. We hope that by your adherence to these simple policies, we can make the ordering process as smooth and hassle-free as possible.

OUR GUARANTEE

Eagle Graphics stands behind our apparel manufacturer’s guarantees for any defects in the garments ordered. We also guarantee the garment to be free of printing defects. Please contact us within 5 days or receipt of order for any defects at (866) 235-9960.

CANCELLATION & REVISION

In order to eliminate errors, order cancellations must be made by calling our customer service department at (866) 235-9960. All cancellations or revisions must be confirmed in writing as well. Because of the custom nature of our products, order cancellations will only be allowed within 48 hours or order placement.

CLAIMS

Should you find any problem with your shipment, please notify your Customer Service Representative immediately and we will correct it. Please be advised that we cannot process your claim unless you contact us within five business days of your receipt of the shipment. Because of the custom nature of your goods, returns are not accepted.

COLORS—WHAT COLORS ARE AVAILABLE?

Please refer to our online color chart for both apparel and print colors.

FREIGHT

All outbound freight charges are paid by Eagle Graphics, LLC.

MINIMUMS

We have a 12 piece minimum order.

NON-STOCK ITEMS—LEAD TIME

Lead time for custom printed garments is 7-10 working days plus ship time.

RETURNS

Any product shipped with a manufacturing or printing defect will promptly be replaced for free, with our apologies for your inconvenience. Before returning the shipment, please call your Customer Service Representative for authorization.

SAMPLES

Please call your Customer Service Representative for sample products. Sorry, no returns on samples.

SPECIAL ORDERS

Special orders are available. Please contact your Customer Service Representative for details.

TERMS

All orders placed for school related activities and billed to a state recognized school will be billed to your school at Net 30 terms. Schools are non-profit agencies and are not subject to tax. VISA and MASTERCARD are also accepted.